ORDER POLICY
NON-CUSTOM ORDERS POLICY
All sales of non-custom orders are eligible for return within seven (7) days of receiving the ordered items. After this 7-day period, no returns or refunds will be accepted.
All returns are subject to approval by Seattle Design Lab and will incur a 25% restocking fee. Do not return any merchandise without first obtaining authorization by emailing Help@SeattleDesignLab.com.
Unauthorized returns will be refused and returned to sender. The buyer is responsible for all return shipping costs.
CUSTOM ORDERS POLICY
When a customer engages Seattle Design Lab (“SDL”) for the design, development, fabrication, and/or production of custom products, the customer agrees to pay a deposit equal to fifty percent (50%) of the total invoice amount upon receipt of the Order Invoice.
Payment of the 50% deposit confirms the customer’s authorization for SDL to begin design and production services and to allocate production time, labor, materials, and resources to the project. Upon receipt of the deposit, SDL may purchase, order, and allocate any materials, components, and supplies required to complete the order, including but not limited to LCD screens, button remotes, LED lights, wiring, power supplies, acrylic, hardware, printed materials, packaging, and other associated parts or production inputs.
Because custom orders require immediate commitment of labor, design time, procurement, and manufacturing resources, custom orders cannot be cancelled once approved, and all payments made toward custom orders are non-refundable.
If the required deposit is not received within three (3) business days of the invoice date, and the customer has previously provided a valid payment method on file from prior orders, SDL reserves the right to automatically charge the payment method on file for the required deposit amount in order to proceed with the order, unless the customer has made other written payment arrangements accepted by SDL.
The remaining fifty percent (50%) balance is due at or before the time of shipping. SDL does not ship orders with unpaid balances and reserves the right to withhold delivery, shipment, release, or completion of the order until all outstanding amounts are paid in full.
SDL is not responsible for delays caused by material shortages, vendor issues, freight disruptions, weather, train derailments, carrier delays, supply chain interruptions, or other events beyond SDL’s control. Estimated production and delivery dates are not guaranteed unless expressly confirmed in writing. No refunds, reimbursements, or chargebacks will be accepted due to such delays or unforeseen events.
NON-CUSTOM ORDERS POLICY
All sales of non-custom orders are eligible for return within seven (7) days of receiving the ordered items. After this 7-day period, no returns or refunds will be accepted.
All returns are subject to approval by Seattle Design Lab and will incur a 25% restocking fee. Do not return any merchandise without first obtaining authorization by emailing Help@SeattleDesignLab.com.
Unauthorized returns will be refused and returned to sender. The buyer is responsible for all return shipping costs.
CUSTOM ORDERS POLICY
When a customer engages Seattle Design Lab (“SDL”) for the design, development, fabrication, and/or production of custom products, the customer agrees to pay a deposit equal to fifty percent (50%) of the total invoice amount upon receipt of the Order Invoice.
Payment of the 50% deposit confirms the customer’s authorization for SDL to begin design and production services and to allocate production time, labor, materials, and resources to the project. Upon receipt of the deposit, SDL may purchase, order, and allocate any materials, components, and supplies required to complete the order, including but not limited to LCD screens, button remotes, LED lights, wiring, power supplies, acrylic, hardware, printed materials, packaging, and other associated parts or production inputs.
Because custom orders require immediate commitment of labor, design time, procurement, and manufacturing resources, custom orders cannot be cancelled once approved, and all payments made toward custom orders are non-refundable.
If the required deposit is not received within three (3) business days of the invoice date, and the customer has previously provided a valid payment method on file from prior orders, SDL reserves the right to automatically charge the payment method on file for the required deposit amount in order to proceed with the order, unless the customer has made other written payment arrangements accepted by SDL.
The remaining fifty percent (50%) balance is due at or before the time of shipping. SDL does not ship orders with unpaid balances and reserves the right to withhold delivery, shipment, release, or completion of the order until all outstanding amounts are paid in full.
SDL is not responsible for delays caused by material shortages, vendor issues, freight disruptions, weather, train derailments, carrier delays, supply chain interruptions, or other events beyond SDL’s control. Estimated production and delivery dates are not guaranteed unless expressly confirmed in writing. No refunds, reimbursements, or chargebacks will be accepted due to such delays or unforeseen events.
