ORDER POLICY

NON-CUSTOM ORDERS POLICY

All sales of non-custom orders are eligible for return within seven (7) days of receiving the ordered items. After this 7-day period, no returns or refunds will be accepted.

All returns are subject to approval by Seattle Design Lab and will incur a 25% restocking fee. Do not return any merchandise without first obtaining authorization by emailing Help@SeattleDesignLab.com. 

Unauthorized returns will be refused and returned to sender. The buyer is responsible for all return shipping costs.

CUSTOM ORDERS POLICY

When a customer engages SeattleDesignLab.com (“SDL”) for the design and/or production of custom products, the customer agrees to pay a deposit equal to fifty percent (50%) of the total invoice amount upon receipt of the Order Invoice.

Payment of the 50% deposit confirms the initiation of design and production services. From this deposit, any and all materials required to produce the order — including but not limited to LCD screens, button remotes, LED lights, wiring, power supplies, and associated components — will be purchased and allocated toward the project.

If the deposit is not received within three (3) business days of the invoice date, and the customer has a payment method on file from previous orders, SeattleDesignLab.com reserves the right to automatically charge the payment method on file for the required deposit amount to proceed with the order.